Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Stack Space Solutions (“Stack Space”, “we”, “us”), a US-based company founded by Noah Gregory. They govern your use of the Stack Space platform at stackspacesolutions.com and app.stackspacesolutions.com (the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you confirm you have authority to bind that business, and “you” means that business.

1. The Service

Stack Space is an all-in-one business platform run by an AI workforce: a CRM, an AI receptionist that answers calls, AI employees that draft and send communications, estimates and invoicing, email and SMS messaging, review requests, websites and funnels, social posting, and lead discovery. Features vary by plan; the current plans, prices, and included usage are published on our pricing page and apply as posted.

2. Accounts and organizations

• You must provide accurate information and keep your credentials secure. You are responsible for all activity under your account.
• A subscription covers one organization (one business workspace). Every plan includes unlimited team members within that organization. The Agency plan additionally supports client sub-accounts (section 10).
• Notify us promptly at founder@stackspacesolutions.com if you suspect unauthorized use of your account.

3. Plans, billing, and payment

• Pay first, no free trial. The Service is paid from day one. Until a plan is activated, an account exists but its metered features are locked.
• Plans are billed monthly at $25 (Launch), $120 (Starter), $350 (Professional), or $800 (Agency), or annually at ten times the monthly price — two months free. Payment is processed by Stripe.
• Founding-member price lock. If you subscribed during the founding-member period, the price you joined at is the price you keep: renewals of that plan stay at your locked price for as long as your subscription remains active without interruption. If you switch plans or your subscription lapses and you later re-subscribe, the then-current price for the plan you choose applies.
• Plan changes. You can upgrade or downgrade (including switching between monthly and annual) at any time; changes are prorated so you are never double-charged.
• Failure to pay. If a renewal payment fails, our payment processor retries it. If it cannot be collected and the subscription is cancelled, your account returns to unpaid status and metered features are suspended until a plan is activated again. Your data is retained per our Privacy Policy.

4. Usage allowances, credit packs, and add-ons

• Each plan includes a monthly allowance of metered usage (AI actions, text messages, voice minutes, lead lookups, social posts; email is unlimited and never metered). A live usage meter in the app shows where you stand.
• Hard caps — no surprise overages. When an allowance for AI actions, text messages, or social posts is used up, that feature pauses until the next monthly period or an upgrade. Nothing is ever auto-billed beyond your subscription.
• Credit packs. Voice minutes and lead lookups beyond the allowance draw on non-expiring credit packs that you buy explicitly from the dashboard at the posted prices. Packs are one-time purchases — never automatic. With no credits remaining, the feature pauses rather than billing you.
• Add-ons (for example, a dedicated AI-voice number, a managed text number, TextBee sending, or a managed iMessage line) are optional monthly subscriptions you can cancel anytime; cancelling releases the underlying resource and stops the charge. Add-on and pack prices may change with notice; changes apply prospectively.

5. No refunds; cancellation

• All fees are non-refundable, except where required by law. We do not offer refunds, credits, or money-back guarantees for partial periods, unused allowances, unused credit packs, or dissatisfaction with results. Please evaluate the Service on the monthly plan if you are unsure.
• Cancel anytime, self-serve. On a monthly plan, cancelling means you are simply not billed again; you keep access through the period you already paid for. On an annual plan, cancelling stops the renewal; your paid year runs to its end and does not renew. Nothing in this section limits any non-waivable statutory rights you may have.

6. AI features — what you are responsible for

The Service uses AI to answer calls, draft and send messages, write estimates and invoices, post to social media, and more. AI is powerful and imperfect:

• AI output can be wrong. Calls may be mishandled, transcripts and summaries may contain errors, and drafts, estimates, invoices, and posts may be inaccurate or inappropriate. You are responsible for reviewing AI output and for every business decision you make based on it.
• Automatic actions are your settings. The platform can act autonomously — for example auto-creating jobs from accepted estimates, auto-sending invoices when jobs complete, auto-sending follow-up emails, auto-replying to reviews and messages, and auto-posting published pages to social media. Each of these is a toggle you control. Communications and documents the Service sends on your behalf are your communications, and you are responsible for the automation settings you leave enabled.
• No guaranteed outcomes. We do not promise any level of revenue, bookings, answered calls, lead quality, deliverability, or other business results.
• The Service is not a lawyer, accountant, or other professional adviser, and its output is not professional advice.

7. Acceptable use

You agree not to use the Service to:

• break the law, infringe others’ rights, or send unlawful, deceptive, or abusive content;
• send spam or messages without the consent the law requires. Messaging compliance is your responsibility. For SMS that includes the TCPA, state telemarketing laws, and carrier A2P 10DLC registration; for email it includes CAN-SPAM. Before using outreach features you attest that you have the required consent and registrations. The platform enforces baseline mechanics — STOP and unsubscribe handling, suppression lists, sender identification, quiet hours — and you must not circumvent, disable, or work around them;
• record calls unlawfully. You are responsible for complying with call-recording consent laws that apply to you and your callers;
• probe, overload, or disrupt the Service, access other tenants’ data, or attempt to reverse engineer the platform;
• resell, sublicense, or share access to the Service outside the white-label reseller program described in section 10.

We may suspend or restrict accounts that put the Service, carriers’ trust in it, or other customers at risk.

8. Your content; our license to operate

• You own your data — your CRM records, business profile, messages, recordings, documents, and everything else you or your automations put into the Service.
• You grant us the license we need to run the Service for you: to host, store, process, transmit, and display your content; to process it with the AI and infrastructure subprocessors named in our Privacy Policy; and to send the messages, invoices, and posts you or your enabled automations direct us to send. We use this license only to operate, secure, and support the Service.
• You are responsible for having the rights and consents needed for the content and contact data you bring to the platform.
• We own the platform — the software, models of operation, designs, and branding. These Terms grant you use of the Service, not ownership of any part of it.

9. Third-party services you connect

You can connect your own accounts — a mailbox (SMTP/IMAP), Google or Microsoft calendars, Zoom, social accounts via Unipile, your own Stripe account, and others. Those services have their own terms and privacy policies, and your use of them is between you and those providers. We are not responsible for third-party services, and disconnecting them may disable dependent features.

10. White-label reseller program (Agency plan)

• The Agency plan ($800/month) lets you run client sub-accounts under your own brand, with our brand hidden per the plan’s white-label features.
• Wholesale billing. You pay us the Agency subscription plus a per-active-sub-account monthly base fee and each sub-account’s metered usage at the posted per-unit wholesale rates (email remains free). Wholesale charges are billed monthly to your payment method on file.
• You are the merchant for your clients. You set your own retail pricing and bill your clients on your own Stripe account; you keep the spread. Your clients are your customers: you are responsible for supporting them, for your commitments to them, and for their compliance with section 7 within your sub-accounts.
• You may set per-sub-account spend caps; metered actions stop at the cap.

11. Affiliate program

• Customers with an active paid subscription may enroll as affiliates and share a referral link. A flat monthly commission accrues on each referred organization’s platform subscription while it remains a paying customer — 20% for life, paid as a fixed per-plan amount (about 20% of that plan’s monthly value) for as long as the referral keeps paying.
• Commissions are settled monthly through Stripe Connect to the payout account you connect. Referral attribution uses a 30-day cookie, last touch.
• Self-referrals are prohibited — you may not earn commissions on your own accounts, including accounts you create or control under other names or emails.
• Fraud, self-referral, or gaming of the program forfeits accrued and future commissions, and we may withhold or reverse commissions attributable to it.
• We may change program rates and rules prospectively; already-accrued commissions are honored at the rates in effect when they accrued.

12. Service availability

We work to keep the Service reliably available, but it is provided without an uptime guarantee. Maintenance, deployments, or events beyond our control may cause interruptions. Features labeled beta or early access may change or be withdrawn at any time.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE OR ITS AI OUTPUT WILL BE ACCURATE, UNINTERRUPTED, OR ERROR-FREE.

14. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data; and (b) our total liability arising out of or relating to the Service is capped at the fees you paid us in the twelve months before the event giving rise to the claim. These limits do not apply where the law does not allow them to be limited.

15. Indemnification

You will defend and indemnify Stack Space against claims, damages, and costs (including reasonable attorneys’ fees) arising from your content, the communications sent on your behalf through the Service, your automation settings, your violation of these Terms, or your violation of law — including messaging-consent and call-recording laws.

16. Termination

• You may stop using the Service and cancel at any time (section 5).
• We may suspend or terminate access for breach of these Terms, unlawful use, risk to the platform or other customers, or non-payment. Where practical we will notify you and give you a chance to cure.
• On termination your right to use the Service ends. You can request an export or deletion of your data per the Privacy Policy. Sections that by their nature survive (including 5, 8, 13–15, and 17) survive termination.

17. Governing law and venue

These Terms are governed by the laws of the State of Michigan and applicable United States federal law, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Michigan, and both parties consent to their jurisdiction and venue. Before filing anything, please email us — most issues are resolved with a conversation.

18. Copyright (DMCA) and legal notices

Send copyright infringement notices, legal notices, and questions about these Terms to founder@stackspacesolutions.com. We respond to valid DMCA notices by removing or disabling access to the identified material and, for repeat infringers, terminating accounts.

19. Changes to these Terms

We may update these Terms as the product evolves. Material changes will be communicated through the Service with reasonable notice, and the “last updated” date above always reflects the current version. Continued use after a change takes effect constitutes acceptance; if you do not agree, cancel per section 5.

20. General

• Severability: if any provision is found unenforceable, the rest of these Terms remain in effect.
• No waiver: not enforcing a provision is not a waiver of it.
• Assignment: you may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Entire agreement: these Terms, together with the Privacy Policy and the posted pricing, are the entire agreement between you and Stack Space about the Service and supersede prior agreements on the subject.

21. Contact

Stack Space Solutions · Noah Gregory, founder · founder@stackspacesolutions.com · stackspacesolutions.com